If your order does not meet your needs, here is how returns, refunds, and exchanges are handled.
Key Information:
Return Period:
30 days from the delivery date
Restocking Fee:
no fee
Refund Time frame:
Within 7 days of receiving and inspecting the returned item
Return Shipping Costs:
Paid by the customer
Return Window
Returns are accepted within 30 days of the delivery date. To start the return process, contact us at support@eliseelegance.co.uk. Returns received after the 30-day period will not be accepted.
Return Procedure:
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1
Contact Us First:
Email support@eliseelegance.co.uk with your order number and reason for return. Returns without prior authorization will not be accepted.
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2
Wait for Instructions:
Once approved, return instructions and address details will be provided.
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3
Packaging:
Items must be securely packed to prevent damage in transit.
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4
Shipping Costs:
Return shipping is the responsibility of the customer.
Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method. This process may take up to 7 days. No restocking fee will apply.
Exchanges
To request an exchange, contact us at support@eliseelegance.co.uk with your order number and details of the requested item. Further instructions will be provided.
Cancellations
To cancel an order, please contact us at support@eliseelegance.co.uk as soon as possible. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren't possible, and you'll need to follow our return procedure after delivery.
Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to support@eliseelegance.co.uk. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.
If you’d like to speak with someone from our team, please reach out through the contact information provided below.
Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Email: support@eliseelegance.co.uk
Phone Number: +447456443706
Contact Form
Business Information
Elise Elegance UK is owned and operated by Purple B.V., a company registered in the Netherlands.
Registration Number: 69257418
VAT Number: NL857805939B01
Address:
Krommewetering 103 G, 3543 AN Utrecht, Netherlands