Shipping Policy

Key Information:

  • Order Cut-Off Time: Orders submitted by 16:00 GMT will be processed that same business day.
  • Order Processing Time: Orders take 1-3 days (Monday to Friday) to process.
  • Package Transit Time: After dispatch, orders are expected to reach their destination within 5 to 7 days (Monday to Friday).
  • Total Delivery Time: The combined processing and transit period generally results in a total delivery time of 6 to 10 business days.
  • Free Delivery: Available for all orders within the United Kingdom.

Order Processing and Shipping Details
You'll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-3 days (Monday to Friday), though this may fluctuate during busy periods. When your order ships, we'll email tracking details so you can follow its progress.

Following processing, your order will be dispatched. Transit normally occurs within 5-7 days (Monday to Friday), though timing may differ based on destination, courier schedules, and logistical conditions and total delivery time takes 6-10 business days from the time you place your order.. 

We're pleased to offer free delivery throughout the United Kingdom on all products, regardless of value or dimensions.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Order Cancellations
If you need to cancel an order, please email us at support@eliseelegance.co.uk as soon as possible. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren't possible, and you'll need to follow our return procedure after delivery.

Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging and quality checks, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to support@eliseelegance.co.uk. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.

If you’d like to speak with someone from our team, please reach out through the contact information provided below.

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT

Email: support@eliseelegance.co.uk
Phone Number: +447456443706
Contact Form